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More than half of Aussie shoppers demand more flexible delivery

With the spike in online shopping, more than half (54%) of Australian consumers want retailers to deliver parcels to after-hours location hubs, such as service stations, convenience stores, and pharmacies, according to new research from parcel pick-up and drop-off (PUDO) network Hubbed.

The Hubbed survey found that Click & Collect is among the top three retail offerings that would motivate consumers to shop more online, chosen by 54% of respondents. Free shipping would motivate 74% of Australians to shop online more often, and improved website experience with more in-depth descriptions, images or videos of products would motivate 54% to shop more online.

The survey also revealed that 53% want retailers to improve their loyalty programs, 51% want honest product reviews on their websites, and 50% would like their shipments consolidated into a single delivery. Additionally, 46% would prefer free returns and 45% would like delivery packaging improved – all to help them shop online more in the current climate.

The survey findings were released in tandem with the launch of Hubbed’s Click & Collect ecommerce plugins, which enable retailers to give consumers a choice to have their parcels delivered to more than 2,000 collection locations, including BP service stations, 7-Eleven stores, newsagents and pharmacies.

Hubbed CEO and founder, David McLean said, “We are not surprised with the survey results as they are about the growing demand of Click & Collect within our network, by providing our plugins to the major ecommerce platforms, we can now extend our click and collect services directly to online merchants. For consumers, providing them with more choice, convenience, and control in the collection of their parcels through secure, 24/7 and extended hours locations will be a significant differentiator for them when deciding where to purchase.”

For retailers to begin offering Hubbed Click & Collect to customers, they need to sign up for a Hubbed account. Then, they can download the plugin and connect it to supported ecommerce platforms, including Shopify, Magento, WooCommerce and Neto – with additional plugins to be released soon. Once successfully installed and activated, the Hubbed plugin automatically appears on the retailer’s checkout page for their consumers, who can then select this option to collect their parcels.

Consumers shopping with a retailer that uses Hubbed Click & Collect will have the option to select it as a delivery option in their shopping cart. The consumer simply searches for their postcode and selects a collection point – usually within 5km of their postcode. They will receive carrier notifications, as well as Hubbed notifications, to collect their parcel once delivered.

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